POLICIES and PROCEDURES
The following Policies and Procedures of Service apply to all products and services offered by Rivers Edge Marketing. All work performed by Rivers Edge Marketing is of the understanding that the client has agreed to Rivers Edge Marketing’s Policies and Procedures.
Copyright is retained by Rivers Edge Marketing on all work including marketing concepts, content, pictures, ideas, visuals and illustrations unless specifically released in writing and after all costs have been settled.
If a choice of plan and/or design is presented and only one solution is chosen to fulfill agreement, then all other plans and designs are owned by Rivers Edge Marketing, unless otherwise agreed to in writing.
Rivers Edge Marketing will provide the client with a written estimate or quotation agreement. The Policies and Procedures can be read on Rivers Edge Marketing’s website.
A copy of the written estimate or quotation is to be signed and dated by the client to indicate acceptance and should be returned to Rivers Edge Marketing via email, snail mail or in person. Acceptance is also deemed if there is a transfer of funds to Rivers Edge Marketing and/or a statement in writing of acceptance. The client may send an official order via snail mail, or email in reply to the estimate or quotation which implies client’s acceptance of Rivers Edge Marketing’s agreement of work and Policies and Procedures. No work on a project will commence until a signed agreement and/or a down payment has been received by Rivers Edge Marketing.
Website design services to be provided by Rivers Edge Marketing will be in writing and sent with an estimate or quotation of cost. The client’s acceptance indicates adherence of the Policies & Procedures. A deposit of half of the quoted fee is due immediately and before work will begin. The remaining half is due upon completion and approval. If client does not communicate or adhere to requested information, passwords, logins, content, etc. to complete the website within 30 days of request, Rivers Edge Marketing reserves the right to maintain 25% – 100% of down payment.
Clients will be allowed a maximum of two (2) design changes. All additional design changes will be charged at a rate of $100.00 per hour. Clients will have the opportunity to review all work prior to release. After client has reviewed and approved the completed website, the remaining balance is due immediately. The client will be required to approve via signature, email or faxed documentation. Accounts which remain outstanding for 15 days after the date of invoice, will incur an extra charge of 2% per month of the outstanding amount. Rivers Edge Marketing considers the design project complete upon receipt of the client’s review and approval via snail mail or email.
After the website is completed and approved, Rivers Edge Marketing will provide the client with the opportunity to make one set of minor changes at no extra cost within 14 days of approval. Minor changes include small textual changes and small adjustments to placement of items on the page. It does not include changes to images, color schemes or any navigation features. A set of minor changes can be sent to Rivers Edge Marketing by e-mail within 14 days. If Rivers Edge Marketing has not received in writing and minor changes from the client within 14 days, that website is considered complete and closed. Client may purchase a maintenance agreement if ongoing changes, backup services are needed/wanted.
Cost for Marketing Consulting, Media Placement, PPC, Social Media Marketing and All Other Services
Monthly charges for all marketing services are due (100% of the total) upfront. Payments will be due on the same day of each following month within the contract timetable.
All Media Placement is billed direct from the provide when possible.
The fee for the Marketing/PPC/SEM/SMM Services are indicated in the Payment Terms. First Month Charges are due immediately upon signature of Agreement. The following monthly charges, as indicated, are auto-billed on a 30- day billing cycle as per the signature date of the Agreement. Fees are to be paid monthly in USD. All fees and expenses are payable at the time of signature and are reoccurring on a monthly schedule. Fees for services are non- refundable. Any amount not paid pursuant to the terms of this Agreement shall accrue interest at the rate of one percent (1%) per month (twelve percent (12%) per annum) on the remaining amount due, such interest to accrue on a daily basis from the payable date until the remaining amount is paid. Rivers Edge Marketing has the right to remove any Marketing/PPC/SEM/SMM Services under Rivers Edge Marketing’s control until payment is received in full.
All work will be published by Rivers Edge Marketing after funds have been received and cleared.
Returned checks will acquire an additional fee of $75 per check and the client will be considered to be in default.
If a client has an unpaid balance for 30 days or more from the due date and the client’s check has been returned; the client will be considered in default. Once in default Rivers Edge Marketing will/can remove the client’s information from any and all computer systems, until all balances have been cleared. This includes any and all unpaid monies due for marketing services, websites, search engine optimization, pay per click, social media marketing, hosting, domain registration, search engine submission, maintenance, application integration, sub-contractors, etc.
Removal of the client’s information does not dismiss the client of their commitment to pay the owed amount. Clients whose accounts become default agree to pay Rivers Edge Marketing reasonable legal expenses and third party collection agency fees in the enforcement of these Policies and Procedures.
If payment isn’t received within ten (10) days of the due date, Rivers Edge Marketing will suspend all services. If payment isn’t received within fifteen (15) days of the due date, all creative, design, copy and any other materials used or created in the process of creating the “Product”, shall remain with Rivers Edge Marketing . Ownership of all creative, design, copy, etc. regarding client shall remain with Rivers Edge Marketing and cannot be used without written permission from Rivers Edge Marketing.
Copyrights, Trademarks & Licensing
All supplied text, images and other data sent to Rivers Edge Marketing for inclusion in the client’s website, logo, Facebook Fan page or other mediums, is declared by the client’s appropriate copyright and/or trademark permissions. Trademark ownership will remain with the client, or rightful copyright or trademark owner.
Any artwork, images, or text supplied and/or designed by Rivers Edge Marketing on behalf of the client, will remain the property of Rivers Edge Marketing and/or their suppliers.
Clients may request in writing from Rivers Edge Marketing, the necessary permission to use materials (for which Rivers Edge Marketing holds the copyright) in forms other than for which it was originally supplied, and Rivers Edge Marketing may, at its discretion, grant this. Such permission must be obtained in writing before it will allow any of the aforesaid artwork, images, text, or other data to be used.
By supplying images, text, or any other data to Rivers Edge Marketing, the client grants Rivers Edge Marketing permission to use this material freely in the pursuit of the design.
Any image, text, audio clip or any other file supplied by the client and used in websites, logos, advertising, media, presentations, print, promotions or any other medium believing it to be copyright and royalty free. If this is not the case, the client agrees that Rivers Edge Marketing may remove and/or replace the before mentioned file immediately.
Clients agree to fully indemnify and hold Rivers Edge Marketing free from harm in any and all claims resulting from the client not having obtained all the required copyright, and/or any other necessary permission.
Any design, copywriting, idea or code created for the client by Rivers Edge Marketing, or any of its contractors, is licensed for use by the client on a one-time only basis and may not be modified, re-used, or re-distributed in any way or form without the express written consent of Rivers Edge Marketing.
All design work- where there is a risk that another party make a claim, should be registered by the client with the appropriate authorities prior to publishing or first use or searches and legal advice sought as to its use. Rivers Edge Marketing will not be held responsible for any and all damages resulting from such claims. Rivers Edge Marketing is not responsible for any loss, or consequential loss, non-delivery of products or services, of whatever cause. The client agrees not to hold Rivers Edge Marketing responsible for any such loss or damage. Any claim against Rivers Edge Marketing shall be limited to the relevant fee(s) paid by the client.
Client agrees to cooperate with Rivers Edge Marketing and provide the access, resources, materials, personnel, information, and consents that Rivers Edge Marketing may require to perform the Marketing services and comply with obligations related to the Marketing Services. Client hereby agrees to provide Rivers Edge Marketing with the following:
If Client refuses to meet as scheduled or adhere to marketing suggestions made by Rivers Edge Marketing, Rivers Edge Marketing is not liable for results not achieved. The Client will provide Rivers Edge Marketing with reasonable consideration to achieve the efficient and effective marketing goals as described within Marketing Proposal.
All media (radio, TV, Cable, print, etc.) if billed through Rivers Edge Marketing at a 15% agency rate. Rivers Edge Marketing will try to have invoicing go directly to client if possible. Payment in full for all media is due 1 week in advance of placement. Any amount not paid pursuant to the terms of this Agreement shall accrue interest at the rate of one percent (1%) per month (twelve percent (12%) per annum) on the remaining amount due, such interest to accrue on a daily basis from the payable date until the remaining amount is paid.
Administrative/backend access to the website for analysis of content and structure. Authorization to use its pictures, logos, trademarks, web site images, pamphlets, content, etc., for any use as deemed necessary by Company for search engine optimization purposes.
Access to hardware, software, services, hosting, ftp or other resources deemed necessary by Rivers Edge Marketing to fulfill its obligations under this Agreement.
The client also agrees to allow Rivers Edge Marketing access to any computer systems, usernames and passwords required to remove data and/or sites for failure to comply with these Policies and Procedures. The client agrees to supply Rivers Edge Marketing with all necessary materials, electronic, or otherwise, required to create and complete the projects, and to supply them in a timely manner.
If Client will not be granting website access, Rivers Edge Marketing will provide Client with the recommended on- site changes and it will be the Client’s responsibility to make these changes. Rivers Edge Marketing will provide reasonable assistance for the implementation of the recommended on-site changes.
Clients will be allowed a maximum of 2 design changes. All additional design changes will be charged at a rate of $100.00 per design. Once the website is approved and released, Rivers Edge Marketing has the right to not make any further changes without the acceptance of an additional and separate charge.
The client also agrees that Rivers Edge Marketing holds no responsibility for any amendments made by any third parties, before or after a design is published.
Rivers Edge Marketing will give the client an estimated date of completion. Deadlines are flexible and will require the client’s timely approval and release of needed information. Rivers Edge Marketing cannot be held responsible for any project over-runs, whatever the cause. Estimated project duration should be deemed to be from the date that cleared funds are received by Rivers Edge Marketing for the initial payment or by date confirmed in writing by Rivers Edge Marketing.
We will not sell or distribute email addresses and or personal information that is collected via our site. We will use this information internally within Rivers Edge Marketing only.
Rivers Edge Marketing does not offer hosting services. Rivers Edge Marketing can only suggest possible sub- contractors and does not guarantee continuous service and will accept no liability for loss of service, whatever the cause. Rivers Edge Marketing may request that clients change the type of hosting account used if that account is deemed by Rivers Edge Marketing to be unacceptable because of poor service, lack of bandwidth or in any other way insufficient to support the website. Fees due to the hosting organization are the responsibility of the client and Rivers Edge Marketing is not liable for payment.
Rivers Edge Marketing cannot guarantee the availability of any domain name. If Rivers Edge Marketing is to register a domain name on behalf of a client, it is the client’s responsibility to assume a successful registration and continual domain service.
Search Engine Optimization
Due to the infinite number of considerations that search engines use when determining a site’s ranking; Rivers Edge Marketing cannot guarantee any particular placement. Acceptance by any search engine cannot be guaranteed and when a site is accepted, the time it takes to appear in search results varies from one search engine to another. Rankings will also vary as new sites are added.
Client agrees to allow Rivers Edge Marketing to place a link on all Rivers Edge Marketing designs, websites, marketing materials and advertisements to Rivers Edge Marketing’s own website.
Client also agrees to allow Rivers Edge Marketing to place websites and other information pertaining to Rivers Edge Marketing’s marketing accomplishments on Rivers Edge Marketing’s website, Facebook page, Twitter feed, LinkedIn feed, etc. for demonstration purposes and to use in its own publicity.
Rights of Refusal
Rivers Edge Marketing will not include or utilized any data in any form which is deemed to be immoral, offensive, obscene or illegal. All advertising material must conform to all standards laid down by all relevant advertising standards. Rivers Edge Marketing reserves the right to refuse inclusion of any before mentioned data or materials submitted by the client, without reason. The client is obliged to permit Rivers Edge Marketing to remove the infringement without burden or penalty any and all data which meets the before mentioned. Rivers Edge
Marketing is not responsible for any such data being included.
Cancellation of orders may be made initially by telephone contact, or via e-mail. However, Rivers Edge Marketing requires all cancellations after the contract term has been realized in writing via email to the company’s email@example.com
The client will be billed for all work completed over and above the non-refundable deposit. The balance is due within 15 days of cancellation. Any cancellation which is not confirmed in writing and received by Rivers Edge Marketing within 14 days of such instruction being issued will be liable for the full quoted cost.
Rivers Edge Marketing makes no warranties of any kind, express or implied, for any and all products and/or services supplied. Rivers Edge Marketing will not be held responsible for any and all damages resulting from products and/or services supplied. Rivers Edge Marketing is not responsible for any loss, or consequential loss of data, or non- delivery of products or services, of whatever cause. While we take reasonable steps to investigate the materials we recommend, we accept no responsibility for the performance or quality of materials or any consequential loss arising from their failure. The client agrees not to hold Rivers Edge Marketing responsible for any such loss or damage. Any claim against Rivers Edge Marketing shall be limited to the relevant fee(s) paid by the client.
Rivers Edge Marketing reserves the right to use the services of sub-contractors, agents and suppliers and any work, content, services and usage is bound by their Policies and Procedures. Rivers Edge Marketing will not knowingly perform any actions to breach these and the client also agrees to be so bound.
Rivers Edge Marketing and its clients agree to comply with Policies and Procedures which include disclaimers for non-completion on time and the flexibility to supply quantities within 10% of the total order.
Acceptance of Quotation and Policies and Procedures
The placement of an order for any products and/or services offered by Rivers Edge Marketing and validated by the client’s commitment via email, agreement signature and/or transfer of funds, constitutes acceptance and agreement to fully adhere to the Policies and Procedures hereby set forth between client and Rivers Edge Marketing .
Rivers Edge Marketing reserves the right to change any rates and any of the Policies and Procedures at any time and without prior notice.